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Terms & Conditions

Conditions of Use

By purchasing through this website you agree to be bound by the Terms and Conditions laid out below.

These conditions do not affect your statutory rights as a Consumer.

Definitions:

"Buyer, Customer" means the Consumer who buys or agrees to buy Goods on this website from sparkle Mirrors.

"Goods, Items, Products" means all products listed on the order and the order confirmation e-mail

"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977

"Delivery" means the delivery of the Goods to the delivery address specified on the order.

"We, "us" means sparkle Mirrors.

 

Risk and Ownership:

The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to sparkle mirrors having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer. Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability:

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods. sparkle Mirrors shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law. All contracts shall be governed by English Law. Any order placed by the Buyer and accepted by sparkle Mirrors is subject to the following terms and conditions unless specified in writing by one of the partners at sparkle Mirrors.

 

Orders:

A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary the order will be deemed to be accepted by sparkle Mirrors. Sparkle Mirrors retains the right to refuse any order and will in these circumstances reimburse the Buyer in full. Order acceptance, and the completion of the contract between you and sparkle Mirrors will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

  • - The product you ordered being unavailable from stock
  • - Our inability to obtain authorisation for your payment
  • - The identification of a pricing or product description error
  • - You not meeting the eligibility to order criteria set out in the Terms & Conditions
     

Fraud Prevention

sparkle Mirrors retains the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should sparkle Mirrors be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled.

Description of Goods:

 

The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. All sizes given are approximate. We will take every reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.


Payment:

Full payment is required at the time the order is placed and sparkle Mirrors  will collect the payment from the debit/credit card details supplied. All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours.

Refusal of Transaction:

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any products or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our:

  • withdrawing any product from this Website whether or not that product has been sold;
  • removing or editing any materials or content on the Website;
  • refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

Deliveries:

Delivery will normally take place within the timescales estimated on the order acknowledgement (and in any case within 60 days), however this is only an estimate and time shall not be the essence of any order. Some smaller Goods may be delivered by post or courier and certain ranges of  mirrors and furniture will be delivered direct by the supplier. All deliveries are carried out by a professional independent delivery company. After consignments are dispatched, multi facet mirrors will not be held responsible for any delays suffered by the delivery company. Any date specified for a delivery to take place is regarded as a preferred date and, while every effort is made to deliver consignments on preferred dates, this is not guaranteed by multi facet Mirrors or by any third party working on behalf of sparkle Mirrors. Certain Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. Delivery will only be made to the delivery address specified on the original order.

 

Guarantees:

All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

 

Image Disclaimer:

The images of mirrors shown within our catalogue, photographed either by multi facet Mirrors or provided by the manufacturer, are as accurate as is available at the time of uploading the image to the web site. Some images may have been digitally cropped or altered to correct perspective distortions and improve general clarity. Owing to the problems inherent with photographing highly reflective surfaces, some images of bevelled glass mirrors have been digitally generated in order to provide a clearer depiction of how the actual mirror will look.
Please note that the product you receive may appear slightly different in colour owing to variations in the equipment used to produce and view the images.

 

Faulty Goods:

Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services 55 iveson drive, leeds, West  Yorkshire, LS166bf or by e-mail to sales@sparklemirrors.com

In the rare event that Goods develop a fault, Multi facet Mirrors retains the right to have the Goods repaired or replaced at sparkle Mirror's discretion, and any delivery costs associated with the exchange of faulty Goods will be met by sparkle Mirrors.

Where Goods are reported as faulty later than seven days after delivery, we reserve the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty but the result of fair wear and tear, negligence or wilful damage,  multi facet Mirrors retains the right to charge £25 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and Sparkle Mirrors shall both agree to be bound by the results/findings of the independent inspector.

 

Refunds:

Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the credit or debit card used to make the original purchase, or if payment was made in another way the refund will be made using the same method. Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.

 

Cancellation:

The Buyer may cancel the goods at any time within 7 days of delivery by giving sparkle Mirrors notice of the cancellation in writing or in another durable medium.

Returns

The Buyer may return goods to sparkle mirrors for a full refund within 7 days of receipt.  The Buyer is responsible for returning goods at their own expense. The parcel and its contents are the Buyer's responsibility until accepted back into stock by sparkle Mirror.  We do not accept liability for loss or damage of return goods in transit. Returned goods will be inspected on receipt by sparkle Mirrors and once deemed to be complete and in satisfactory re-saleable condition, sparkle Mirrors will accept the returned goods.  A full refund for the price of the goods will be made within 30 days.  Refunds cover the value of the goods only and not the cost of any delivery services contracted by the Buyer at the time the main contract for the goods was placed.  We reserve the right to withhold refunds in full or in part for goods that, following inspection, are considered to be have been damaged or returned in an unsatisfactory condition.  Items that have been produced to order in bespoke designs, sizes or colours may not be returned unless faulty. Your statutory rights are not affected.  

From time to time sparkle Mirrors may agree to assist a Buyer by arranging for a courier to collect and return goods on a customer's behalf. This does not affect the terms and conditions of return as stated here and liability and title of the goods remains with the Buyer until all goods are accepted back into stock by sparkle Mirrors. It is the responsibility of the Buyer to satisfy themselves that packaging and method of transportation are of an acceptable standard.

 

 

Privacy Notice

We are committed to protecting and respecting the privacy of all our customers and visitors.

The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information. None of which will be passed onto third parties.

When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.

Any personal information contained within customer's websites and online shops is their own responsibility. We have taken security measures to ensure that our customers are protected against loss, alteration or misuse.

Customers are responsible for ensuring that only authorised personnel access their accounts. If for any reason you are concerned about this, please contact us


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